“Communication Must Be HOT. That’s Honest, Open And Two-Way.” – Dan Oswald
Making mistakes in communication can be a bit embarrassing. For example, you need to send a professional email to your boss. You have drafted the email and just when you pressed sent, you realized it contains an error. Not only will you look sloppy and unprofessional, but it could also make your boss think that you are not serious about the project.
Communication mistakes can have serious consequences in your career. It could tarnish your reputation in the company, can upset your clients and can even lead to loss of revenue.
At VJIM, we lay a special emphasis on the importance of communication and prepares you for every bit of it in all of your PG Diploma Courses.
In this article, we will list down 5 communication mistakes, that every PGDM College student should avoid:
Mistake 1 : Not Proofreading Your Work
Always proofread your work before sending. Mistakes in spelling, grammar and tone can you look careless and can have a negative impression on your superiors, colleagues and team alike. For this spell-checkers are one good way to check if there is any typing error you have made, but relying solely upon it can again be a mistake. Sometimes the context of the words are not right, one that goes unchecked in a spell checker. So always give your written communications a read before you send it.
Mistake 2 : Delivering Bad News By Email
The worst way to deliver difficult messages or bad news, is via an Email as written communication does not allow you to soften the message with non verbal cues such as gestures. Also they don’t let you deal with intense emotions.
Always deliver a bad news in person, and be very sensitive and careful about it. Try to convey your message clearly but minimize the long-term upset at the same time.
Mistake 3 : Avoiding Difficult Conversations
The leadership role is not all about being good to everyone all the time. You sometimes have to give negative feedback or tell a person, he is fired. It can be utterly tempting to avoid such conversations, but this can do more harm than good.
Preparation is what you need to handle difficult conversations. Give clear feedback in terms of actionables for the other person. Encourage the people at the same time so that they do not go out with a lowered morale, rather get a boost to do better in future.
Mistake 4 : Not Being Assertive
Assertiveness is all about being clear about your needs, at the same time keeping in mind the needs and wants of others. Sometimes, in order to please others, we do not mention our needs properly, but this could not lead you anywhere. When you are assertive, you stand a better chance of getting what you need, or at least reaching out to a middle ground where both parties are equally satisfied.
Mistake 5 : Reacting, Not Responding
This is all about emotional intelligence. Sometimes at work, we get frustrated and angry and without thinking all the points through, we react promptly or in haste. In such situations , you are not responding but reacting in order to get your anger out.
Stop right there and go have a glass of cold water. Then calm yourself and think from all the stand points before you respond to anything in particular. This would not only help you save your reputation but would also help you find a better way of handling things.